Refund policy

Refund Policy

Thank you for shopping with Thuy Nga. Please read this policy carefully before completing your purchase.

All Sales Are Final
Due to the nature of our products, we do not accept returns and do not offer refunds or exchanges for change of mind, incorrect selection, or once a product has been opened or used.

No Return Shipping Labels
We do not provide prepaid return shipping labels. Since we do not accept standard returns, this does not apply to most orders — see the section below for how we handle damaged, defective, or incorrect items.

Damaged, Defective, or Incorrect Orders
We want you to be satisfied with your purchase. If your order arrives damaged, defective, or you received the wrong item, please contact us by phone or email within 30 days of delivery with:

- Your order number
- Photos of the item and packaging

We will review your claim and work with you to make it right, which may include a replacement or refund at our discretion. In most cases, we will not require you to return the item.

Order Cancellations
Orders that have already shipped cannot be cancelled or modified. If you need to change or cancel your order, please contact us as soon as possible after placing it — we can only accommodate changes before the order has been processed for shipping.

Lost or Missing Packages
If your tracking shows your order was delivered but you have not received it, please contact us within 30 days so we can assist. We are not responsible for packages lost or stolen after delivery is confirmed by the carrier, but we will help you file a claim where possible.

Billing Errors
If you believe you were charged in error, please contact us at info@thuynga.com or (714) 891-5665 and we will investigate promptly.

Contact Us
For any questions about this policy, reach us at:
info@thuynga.com
(714) 891-5665